全球技术支持中心Exchange 组招Exchange 工程师
受微软全球技术支持中心Exchange 组的朋友委托，发布一条招聘微软Exchange 组的招聘信息，具体内容请见下帖：1.这个职位是全职的，不是vendor
2.工作地点在上海，微软（中国）上海 紫竹科技园区。
3.有意者请发邮件到：acer_2000@126.com
The position will be reporting to ECS Team Manager in Bizapps Group. The Support Engineer will provide high quality technical support of Microsoft Messaging products such as Exchange Server and OCS Server/outlook to the Premier and Professional customers in Asia Pacific and Greater China regions. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution.
MAIN RESPONSIBILITIES
• Provide the quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers
• Represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement.
• Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
• Effectively manage relationships with customers, Technical Account Managers and other internal MS resources, while ensuring high customer satisfaction of the overall service experiences.
• Compliance with the service operation processes for execution excellence.
• May work a rotational on-call schedule for 24x7 critical support, and early shift for Australia support. 好事情。北京咋就没有这机会呢
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